The customer support that you'll receive from your hosting provider is very important, regardless if you have pre-sales questions and you're not a client yet, or you've got a technical trouble with an active account. Prompt and correct information about a question or a problem will save you a lot of time and efforts, not mentioning that this could often be a sign that you're ordering from a real hosting supplier not from some reseller. When you purchase a hosting account through a company that doesn't own its servers and it can't access them right away, it is almost certain that you will wait for a few days so as to receive a response to your question, thus your web sites may stay offline for quite a while. Alternatively, a company that offers different means of communication and has a technical support crew that is available any time can assist you right away and help you limit or entirely avoid any downtime and potential losses.
24/7 Customer Support in Hosting
We provide 24/7 customer, billing and tech support for all of our hosting. Even if you aren't our client yet and you have some questions, we can give you a hand right away and give you the needed information, in order to give you a choice to make an informed decision when you purchase your new web hosting account. We are available at any moment, including weekends and holidays, and we provide you with various options for communication to contact us - phone, live chat, e-mails and support tickets. For your benefit, we now have multiple telephone numbers all over the world, therefore you will be able to call the one which is closer to you. The maximum response time for the email messages and your tickets is 1 hour. The actual response time is no more than 15-20 minutes, so you can forget about waiting for days to get support for any task or issue, regardless of its difficulty.