There're a lot of hosting suppliers out there, however many of them are resellers who have minimal resources, particularly when it comes to support. A way to distinguish them is the option to reach the company over the phone. The level of support that you'll have via this method of communication varies depending on the service provider - several of them provide you with experienced phone support, many others offer basic and customer support only because some matters are more time-consuming and it would be a lot less difficult to be resolved through a support ticket, particularly if the issue needs to be escalated. Nonetheless, it's good to find that you can reach your web hosting supplier since there are lots of small problems that can be taken care of efficiently and in a very timely manner through a telephone call, not mentioning that you're able to get more information for the services before you become a client.
Phone Support in Hosting
Because we have live telephone support 14 hours every day, you have the option to get in touch with us and speak with one of our customer support representatives to get more info about the hosting that we supply and ensure that our servers meet the system requirements for your web sites before you purchase anything. For your benefit, we have phone numbers on 3 different continents so you'll be able to call the one nearer to you - in the U.S.A., the United Kingdom or Australia. In case you're already a customer, you can phone us about general and billing issues, and even about some tech issues. In case the issue is strictly technical or it needs longer time to handle, you'll have to go through our ticketing system, which will enable both you and our tech support crew to monitor the details provided by either side.