If you ever face a problem with your site and are unable to take care of it yourself, ask the respective web hosting company’s client service staff to help you bring the site back online. A fast resolution would be best, but a lot of companies respond within twenty four hours and even more, especially if you’re dealing with a hosting reseller. Even if the problem can be easily resolved, your website may not function satisfactorily or may not be accessible at all for a lengthy period of time, so you may lose potential clients since it is very unlikely that anyone would willingly go back to a site that’s broken. For this reason, you ought to make sure not only that you can touch base with your web hosting provider, but also that they can reply and help you in a timely fashion. If an application update does not go smoothly or you erase something unintendedly, for example, the website must be restored swiftly in order to prevent prolonged downtime.
One-Hour Response Guarantee in Hosting
If you’re using any of our hosting and you have an enquiry or experience a certain predicament, you can touch base with us 24/7 by submitting a customer support ticket or by sending an e-mail and we’ll make certain that you get a reply within the hour. If the issue can be sorted out, we’ll do it before we respond to you, while in case there is something that you have to do on your end, we will give you all the necessary information – what possible solutions to try out, what settings to check, etc. Typically, you will get a reply within less than half an hour, which goes to say that waiting around for hours and hours on end or even for more than a day to obtain help is something inconceivable. Our one-hour reply guarantee is valid for any enquiry that you may have – technical, billing or general.