A live chat is one of the many channels of communication provided by some website hosting providers as a part of their support services. Determined by the company, the chat is used for billing, pre-sales and/or tech assistance. This method of contact is faster as compared to a support ticket and it makes it less likely to misspell or misunderstand anything in comparison to a phone call with a representative. What's more, when the trouble that you experience needs some time to be examined and resolved, you're able to do something different meanwhile instead of just waiting, as you would have to do when you call. Also, you can take advantage of a live chat support service without spending a dime provided that you have web accessibility even when your hosting supplier is located in a different country and they do not have a local telephone number you can call.
Live Chat Support in Hosting
In addition to the telephone and ticket support, we offer live chat support too. You'll be able to contact us every day, including weekends and holidays, and we will give you more info about the hosting that we supply in case you are not among our customers yet, or about general and billing questions when you already have an account. Although for strictly technical issues you will need to open a trouble ticket to the technical assistance team, as such matters will need more time to be dealt with, you can still get in touch with us on our live chat for some technical information. For example, we will help you set up an e-mail address in your e-mail client or troubleshoot multiple problems, saving you plenty of time. Even when our phone lines are already off for the day, you'll be able to talk with a live person.