There are a handful of ways in which you can get in touch with the hosting company whose services you are using, but the one that you will invariably find no matter which company you opt for is a ticketing system. This is the least complicated communication channel for several reasons. In case no support team representative is free at the moment and they are all occupied, a telephone call may not be replied to, but a ticket will invariably hit home. Besides, you can copy & paste large pieces of info without worrying about spelling errors, and in case a particular problem requires more time to be solved or a number of responses have to be exchanged, all the info will be in one place, so either party can always see the comments added by the other one. The negative side of using tickets to get in touch with your web hosting provider is that they are usually separate from the web hosting platform, so if you have to supply information or to follow guidelines, you will have to use no less than 2 separate admin dashboards and this number could grow in case you’d like to manage a couple of domains. On top of that, lots of web hosting providers respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst awaiting a response.

Integrated Ticketing System in Hosting

With a hosting from us, you’ll never need to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire online presence. You can quickly access any support ticket whilst browsing your website files or changing different settings. The ticketing system is being monitored 24/7/365 by our customer support staff members and the response time is no more than one hour, but it seldom takes more than twenty minutes to obtain help. Unlike some providers, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you like and ask for information concerning any billing or technical problem. Furthermore, you can see a number of educational articles, which will help you fix the most commonly met challenges yourself.